Cancellation policy

We do not charge a fee when you change or cancel an appointment. We also do not charge a fee if you miss an appointment.

Please tell us as early as possible. Then another pet that needs care can have the time.

• Log in to My Pet Avenue, open Appointments and cancel a visit that you booked online, up to 1 hour before it starts. For a later change, or a visit that you booked with the clinic, ask us there and we confirm the change with you.
• Send a WhatsApp message to 058 517 3440.
• Call +971 54 746 6650, every day from 10am to 10pm.

Please call or send us a message. We try to see your pet. If the next pet is already waiting, we may give you a new time on the same day or another day.

Sometimes a vet is not available, for example because of an emergency. Then we tell you as early as we can and offer you a new time.

The same rules apply to video consultations. See the video consultation terms.