Urgent care
Same-day care for sudden problems
Is your pet sick or hurt today? Our vets see urgent cases every day from 10am to 10pm. Walk-ins welcome 10:00–22:00 every day. Call or WhatsApp on the way so we can get ready.
- Open every day, 10:00–22:00
- Walk-ins welcome
- Get directions
How urgent care works
You do not need an appointment. Come to the clinic at any time from 10am to 10pm, and we fit your pet in.
1. Tell us you are on the way
Call or WhatsApp us. Tell us what happened, so we can get ready for your pet.
2. Walk in
Come at any time from 10am to 10pm, every day. You do not need to book a time.
3. We fit your pet in
A vet sees your pet as soon as possible. If the vets are busy, you may wait a short time.
Urgent care or emergency?
Urgent care is for a sudden problem that is not a danger to life. An emergency is a danger to life. If you are not sure, call us.
Urgent: we treat these in clinic hours
Every day, 10am to 10pm. Walk in. You do not need an appointment.
- Vomiting or diarrhoea
- Limping or a painful leg
- Small cuts, bites or wounds
- Eye problems: a red, cloudy or closed eye
- Ear problems: head shaking, smell or pain
- Itching, a rash or a swollen face
- No food for more than one day
Emergency: call us now
If you see one of these signs, call us now. If we are closed (10pm to 10am), go to the nearest 24-hour animal hospital.
- Difficult breathing, or blue or pale gums
- Collapse, or your pet cannot stand
- Heavy bleeding that does not stop
- Seizures (fits)
- Suspected poison: chocolate, grapes, xylitol, human medicine, rat poison, lilies
- Hit by a car or a fall from a height
- Heat stroke: heavy panting, weakness or vomiting after time in the heat
- A male cat that cannot pee
Before you come in
- 1
Keep your pet safe
Keep your pet calm and warm. A pet in pain can bite. Use a towel or a soft muzzle.
- 2
Call or WhatsApp us
Tell us what happened. We tell you what to do and get ready for your pet.
- 3
Bring what you know
Bring the packet of any poison or medicine. Do not make your pet vomit unless a vet tells you to.
- 4
Come to the clinic
Bring cats and small pets in a carrier. Carry a large dog that cannot walk on a blanket or a board.
After 10pm
We are not a 24-hour emergency hospital. From 10pm to 10am, take your pet to the nearest 24-hour emergency veterinary hospital.
Next morning, we can see your pet for a follow-up from 10am.
Price: an urgent visit starts with a vet consultation, AED 278. If your pet needs tests or treatment, the vet tells you the cost first. See all prices.
Urgent care questions
Can I come in without an appointment?
Yes. Walk-ins welcome 10:00–22:00 every day. Call or WhatsApp on the way so we can get ready.
Are you open 24 hours?
No. We are open every day from 10am to 10pm. We are not a 24-hour emergency hospital. From 10pm to 10am, take your pet to the nearest 24-hour emergency veterinary hospital.
How much does an urgent visit cost?
An urgent visit starts with a vet consultation (AED 278). If your pet needs tests or treatment, the vet tells you the cost first.
Can I use a video call for an urgent problem?
No. A video call is not for emergencies. A sick or hurt pet needs an examination in the clinic.
Worried about your pet?
Call or send us a WhatsApp message now. We are open every day, 10am to 10pm.