FAQ
Questions and answers
Quick answers to the questions that pet owners ask us most. Not here? Send us a message on WhatsApp.
Booking
How do I book an appointment?
Book online at petavenueclinic.com/book, send a WhatsApp message to 058 517 3440 or call +971 54 746 6650. Online booking takes about 2 minutes.
Do you take walk-ins?
Yes. Walk-ins welcome 10:00–22:00 every day. Call or WhatsApp on the way so we can get ready.
Can I see a vet today?
Usually, yes. See the free times for today and tomorrow on our Today's availability page, or call us.
Can I choose my vet?
Yes. When you book online you can choose a vet, or take the first free time with any vet.
Do you see exotic pets?
Yes. Book an exotic pet consultation and tell us the type of pet.
Opening hours and location
When are you open?
Every day, from 10am to 10pm, weekends too.
Are you a 24-hour emergency hospital?
We are not a 24-hour emergency hospital. From 10pm to 10am, take your pet to the nearest 24-hour emergency veterinary hospital.
Where are you?
AMSA 2, Al Barsha South Fourth, Jumeirah Village Circle, Dubai, UAE. See the map on our contact page.
Prices and payment
How much does a consultation cost?
See our prices page for consultations, vaccines, surgery, dental care, grooming and more. The vet tells you the cost of any extra test or treatment before we do it.
When do I pay?
For a clinic visit, you pay at the clinic after the visit. You do not pay online when you book a clinic visit.
Are prices with VAT?
Yes. Our prices include 5% VAT, unless the price says "+ VAT" (for example the video consultation).
Changes and cancellations
Can I change or cancel my appointment?
Yes, free of charge, at any time. Please tell us as early as possible, so that another pet can have the time.
Is there a fee if I do not come?
No. We do not charge a fee for a cancellation or a missed visit. Please tell us if you cannot come.
How do I cancel?
Log in to My Pet Avenue and cancel the visit in Appointments, up to 1 hour before it starts. Or send us a WhatsApp message, or call us.
Medical records
Where can I see my pet's records?
Log in to My Pet Avenue (the client portal) with your phone number or email. You can see your pets, vaccines, weight, prescriptions, appointments and invoices.
Can I get a copy of my pet's full medical records?
Yes. Send us a WhatsApp message or an email from the phone number or email address that we have on file. We send the records to you or to another vet.
Video consultations
What is a video consultation?
A scheduled video call with one of our vets. Good for skin problems, behaviour, food and follow-ups. It is not for emergencies.
How do I join the call?
At the time of your visit, open My Pet Avenue > Appointments and tap "Join". The call opens in Google Meet.
Grooming
Do you groom cats and dogs?
Yes. We do basic and full grooming, nail clipping, ear cleaning and medicated baths for cats and dogs.
Can I book grooming and a vet visit together?
Yes. Tell us when you book and we plan both on the same day, so you make only one trip.
Does my pet need vaccines for grooming?
Yes. Your pet must have up-to-date vaccines to protect your pet and the other pets.
Still have a question?
Send us a message on WhatsApp or call us. We are open every day, 10am – 10pm.