Video consult
Free for a limited timeTalk to a vet from home
Book a video call with one of our vets. Show the problem on camera, ask your questions and get a clear plan, without a trip to the clinic.
Price
Free
usually AED 100 + VAT
Free for a limited time. One upcoming free video consultation for each client. Promotion terms
- 20 minutes with a vet
- Scheduled at a time you choose, Daily 10am–10pm
- Phone, tablet or computer
Good for
- Skin problems, itching, small wounds and ear problems that you can show on camera.
- Questions about food, weight, behaviour, training and house problems.
- A follow-up after a visit or a surgery.
- Advice before you travel or before you get a new pet.
- "Does my pet need to see a vet in person?"
Not for
- Emergencies: breathing problems, collapse, heavy bleeding, poisoning, seizures.
- Problems that need the vet to touch, test or X-ray your pet.
- Vaccines, surgery and dental care.
Emergency? Call +971 54 746 6650 or come to the clinic now. Urgent care
How it works
- 1
Book online
Choose "Video consultation", a vet and a time. Log in or make an account with your phone or email.
- 2
Get ready
Find a quiet place with good light. Keep your pet near you. Have its medicines and records ready.
- 3
Join the call
At the time of your visit, open My Pet Avenue > Appointments and tap "Join". The call opens in Google Meet.
- 4
Get a plan
The vet gives you advice and tells you if your pet must come to the clinic.
Questions
What do I need for a video consultation?
A phone, tablet or computer with a camera, a microphone and a good internet connection. The call opens in Google Meet in your browser.
Can the vet give medicine on a video call?
Sometimes. The vet can give advice and some care. For many medicines the vet must examine your pet in the clinic first, as UAE rules require.
What if the vet says my pet must come in?
Then we book a clinic visit for you. Walk-ins are also welcome every day from 10am to 10pm.
Is a video consultation for emergencies?
No. In an emergency, call us or come to the clinic now. From 10pm to 10am, go to the nearest 24-hour emergency vet hospital.
Not sure if a video call is right?
Send us a message on WhatsApp. We tell you if a video call or a clinic visit is better for your pet.