Returns policy

You can return unopened items in their original packaging within 7 days of delivery. We refund the money to your original payment method.

For health and safety, we cannot accept returns of:

• opened food or treats
• opened health products
• prescription items

If an item arrives damaged, wrong or expired, send a WhatsApp message to +971 58 517 3440 within 48 hours of delivery, with a photo. We replace the item free of charge or give you a refund.

We make the refund within 5–10 working days after we receive the item. The refund goes to your original payment method.

Delivery fees are not refunded, unless the item was damaged or wrong.

Send a WhatsApp message to +971 58 517 3440 or an email to petavenueclinic@gmail.com. Tell us your order number and the item.